How to identify a “Phishing” scam

What are Phishing Scams?
Phishing scams are usually emails that appear to originate from a trusted source in order to trick a user into entering valid credentials or attempt to lure them into revealing their username, password and other personal information.

How do I Identify Phishing Attempts?
As phishing attempts grow more and more sophisticated over time, it’s important to remain wary about unsolicited emails from addresses or people that you don’t recognise. Here are some tips to help you identify a phishing attempt:

  • ITS, other service divisions, and local IT support areas within the ANU will never collect your username, password, or personal information via email.
  • Check where links are trying to take you by hovering mouse over links before clicking.
  • Make sure the sender is someone you know and trust, and the email looks legitimate.
  • Do not click on unexpected links or open unexpected attachments.

Below is an example of a phishing email. Visit the ANU IT Security Blog for recent phishing samples: http://itsecurity.weblogs.anu.edu.au

If you are unsure whether an email is legitimate, please do not hesitate to contact the Service Desk on (02) 6125 4321 or servicedesk@anu.edu.au for assistance.

Note: If emailing the Service Desk please include the suspicious email as an attachment and clearly label the email title as ‘SUSPECTED SPAM’.

What If I’ve Fallen for a Phishing Scam?
If you believe you’ve been scammed, please change your password immediately at https://identity.anu.edu.au and call the Service Desk to notify ANU and get further assistance.

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Updated:  10 February 2017/ Responsible Officer:  Chief Information Officer/ Page Contact:  IT Security